RWHC works to improve the lives of rural Americans by offering; quality indicators, patient satisfaction, credentialing, and educational programs to providers throughout the United States.
1. Tell us about the product or service you offer.
RWHC has a dual focus of advocacy for rural healthcare, and shared service development and delivery. As such, there are a multitude of products and services we offer to rural hospitals, clinics, and providers. A few programs in particular will be of interest to NRHA members. RWHC is a Credentials Verification Organization (CVO) with NCQA certification. Our Quality Indicators program is approved by Medicare to report Core and Non Core measure sets, is certified by The Joint Commission, and has met Stage 2 Meaningful Use certification. RWHC is a CMS approved vendor for the HCAHPS Survey, and also offers other Patient Satisfaction Surveys.
2. Tell us what advantage you offer the rural hospital.
RWHC is owned and by 40 rural, general medical surgical hospitals in Wisconsin. RWHC has been working with and for rural hospitals since 1979. RWHC lives and breathes rural healthcare.
3. How are you different from your competitors?
RWHC delivers the same high quality, individualized services as many commercial vendors, but we can provide them at a fraction of the price of our competitors. Since we are a cooperative, our services are developed to maximize value to our members, not deliver earnings per share to stakeholders.
4. What do your customers find of most value?
The experience and dedication of our staff. Most RWHC staff have worked in or with rural hospitals for their entire professional careers, and are some of the best and brightest minds in rural healthcare. RWHC exists solely to meet the needs of its members and customers. Our staff understand that culture, and it shows in their commitment to excellence.
5. When is the best time for a hospital executive to contact you?
The RWHC Office & Training center is open Monday through Friday from 8:00 a.m. to 4:30 p.m. (central) with the exception of major holidays. In addition, a listing of the services we provide, and the email of the staff person who can assist you, can be found on our website, www.rwhc.com
6. Why do you support NRHA with your partnership?
RWHC and NRHA have been strategic partners, working to benefit rural health in America, for decades. The Executive Director of RWHC, as well as multiple members of our Board of Directors are Past Presidents of NRHA.
7. What is your organizations mission?
RWHC’s mission is to be a strong and innovative cooperative of diversified rural hospitals; it intends to be the “rural advocate of choice” for its Members.
8. How do your values align with NRHA’s?
The values of both organizations are very much in concert with one another, as demonstrated by a long and successful history of collaboration. RWHC and NRHA both exist to improve rural health in America.
9. What do you believe is the best thing rural hospitals offer their patients and community?
Rural hospitals improve the lives of their patients and enhance the sustainability of their communities by offering local access to high quality healthcare.
10. What else would you like to tell us about your organization or your product/service?
Since 1979, RWHC has been supporting the work of rural hospitals and providers. We are proud to be an NRHA Partner, and look forward to continuing working together to improve rural health in America.